Latest News | Customer Experience Management (CEM)

STC Group CEO Nasser Sulaiman Al Nasser affirmed that stc seeks to develop artificial intelligence applications to enrich people's lives…

MTN South Africa recently announced the start of a three-month phased customer migration journey aimed at offering customers improved service…

Telecom Fiji announced that it is embarking on an end-to-end digital transformation with Oracle from lead acquisition to revenue realization.…

Ericsson this week announced the launch of a new fully-automated eSIM solution to help drive communication service providers’ topline and…

Proximus recently announced a new partnership with the banking and insurance group KBC that brings benefits to the customers of…

In the coming year, technological advancements in global collaboration and enhanced end user experience will flourish. For telecoms, the cloud…

To predict what will come in the new year, we often look back at the previous year to identify successes…

#1: Little data will deliver an enhanced customer experience Data is often called ‘the new oil’ by many industry commentators…

In 2019, software defined wide area networking (SD-WAN) became the most disruptive network technology. Simplicity in WAN management and cost…