MTN South Africa recently announced the start of a three-month phased customer migration journey aimed at offering customers improved service and experience.
On 28 January 2020, the first batch of MTN contract customers migrated onto the new customer service platform which sees the introduction of a new customer invoice layout with password protection.
According to MTN, the new platform also offers the following immediate benefits: simplified customer processes, quicker authentication processes and improved vetting response time. Future benefits include enhanced customer communication and real time reconnection features and improved tracking of customer queries.
Customers will be migrated in batches and will be informed two hours prior to the start of their migration. The process is not anticipated to last longer than 16 hours. During this time, some services such as airtime and data recharges may be temporarily impacted but these services will be fully restored upon completion of the migration on the same day.
Jacqui O'Sullivan, Executive of Corporate Affairs, MTN SA
Our customers are at the heart of our business and we are always looking at ways to improve our service and enhance our customer’s experience of our brand.
