Latest News | Customer Experience Management (CEM)

Flytxt announced that VinaPhone, a subsidiary of VNPT and the second-largest telecom operator in Vietnam has deployed its flagship product…

Never have Telecom operators had so much data and such a wide range of technologies available for exploring its valuable…

BT recently launched a new team of 900 nationwide Home Tech Experts to support customers by providing a rapid repair…

What do Mark Zuckerberg, Barack Obama and Katy Perry have in common? They’ve all had starring roles in deepfake videos.…

Globe Telecom recently launched Globe At Home app, a new mobile customer service application that delivers the easiest digital experience…

Amdocs launched RevenueONE, which enables communications service providers (CSPs) to capture every revenue opportunity in the digital economy. In a…

When it comes to digital leadership, mobile operators have stood in the shadows of the likes of Google, Amazon and…

In the telecommunication industry’s emergent digital landscape, it’s no longer enough to treat or charge customers only at the SIM…

When it comes to picking up new customers, big businesses have a wealth of tools and tricks at their disposal.…