Latest News | Customer Experience Management (CEM)

Virgin Media, the leading cable and fiber operator in the U.K has announced that it will be insourcing all of…

Following Apple’s Q4 results, Tim Cook said: “We concluded a groundbreaking fiscal 2019 with our highest Q4 revenue ever, fueled…

As subscribers increasingly come to expect near real-time, personalised products and customer support, telecom operators will require a transformative digital…

There are some monumental shifts underway in the telecommunications industry as we enter 2020. Communication Service Providers (CSPs) are being…

Nokia has announced that Ooredoo Qatar will soon complete the deployment of Nokia’s customer engagement solution. The new solution is…

2019 proved to be the year that 5G became a reality. 2020 is set to be the year in which…

Amdocs this week announced that Vodafone Spain will use Amdocs’ digital engagement capabilities to unify its customer journeys across multiple…

STC Group CEO Nasser Sulaiman Al Nasser affirmed that stc seeks to develop artificial intelligence applications to enrich people's lives…

MTN South Africa recently announced the start of a three-month phased customer migration journey aimed at offering customers improved service…