Telecom Fiji announced that it is embarking on an end-to-end digital transformation with Oracle from lead acquisition to revenue realization.
Telecom Fiji's transformation journey involves full digital customer lifecycle processes from registering for services to zero-touch provisioning to digitally coordinated service delivery, all with real-time digital notifications. Customers benefit from convenient bundling options like combining voice and data, and any service issues that arise can be quickly resolved with self-care portals, chatbots, and live digital interaction with agents. Better visibility and orchestration across their field workers will also help Telecom reduce costs and improve customer service with reduced truck rolls and increased fleet and technician availability.
Telecom Fiji will deploy Oracle Communications Billing and Revenue Management, Oracle Communications Order and Service Management, Oracle Communications Network Charging and Control, Oracle Field Service Cloud, Oracle Live Experience Cloud, and Oracle Marketing Cloud as part of the Oracle Digital Experience for Communications suite, to enable a transformative digital customer experience coupled with communications-grade modern monetization and service fulfillment.
The solution is delivered on Oracle Private Cloud Appliance and Oracle Cloud Infrastructure, and will be implemented and managed by Oracle Communications Consulting, the trusted partner of hundreds of service providers around the world.
Charles Goundar, CEO, Telecom Fiji
Oracle's entire ecosystem has been built by adopting best practices over time, which gives us standardized processes that work seamlessly with each other.
Jason Rutherford, SVP and GM, Oracle Communications
Innovative service providers like Telecom are reimagining communications by adopting real-time, scalable solutions to bring new services to market and simplify and automate their business.
