Latest News | Customer Experience Management (CEM)

The US/China trade-war has hit new heights. Over the last couple of weeks, the mobile industry has seen significant steps…

Nokia announced Telefónica Spain will use the Deepfield Cloud Intelligence analytics solution to improve user experience and troubleshoot content delivery…

Syniverse said it is working with NTT DOCOMO to help improve mobile users’ experience when roaming and seeking global connectivity…

In recent years, there have been a slew of dire predictions that automation and technology will be the major job…

Nokia has selected Tutela, an independent mobile quality measurement company, to provide key insights into mobile user experience globally. Tutela…

Mobifone, a leading Vietnamese mobile network operator has selected Netrounds to proactively monitor its critical network infrastructure and improve the…

MTN South Africa has partnered with global customer engagement company, Clickatell, to launch MTN Chat, enabling its customers to engage…

Many communications service providers (CSPs) are scrutinizing their business-to-business (B2B) sales tools and processes in order to pursue new revenue…

HYLA Mobile announced they are launching a new trade-in program in all of U.S. Cellular’s stores. HYLA will run the…