Latest News | Customer Experience Management (CEM)

Medallia, the global leader in experience management, announced that SoftBank has selected Medallia to drive the company’s telecommunications retail customer…

Singtel won the Most Innovative Retail Concept Award for the digital transformation of its flagship store in Singapore at the…

Comlinkdata, the North American leader in telecom market performance analytics, has acquired Tutela, a mobile crowdsourced customer experience data company.…

We are operating in a data-driven world where leveraging the insights from a growing pool of sources is helping improve…

China Mobile Hong Kong's (CMHK) recently opened Hong Kong's first ever 5G Experience Store to the public, making a great…

Sandvine announced support for a new use case, Real-Time Subscriber Insights, a transformational solution for customer experience management (CEM) and…

Earning customers’ trust is key when it comes to achieving success as an organisation. That’s as true for telcos as…

When media becomes instant, consumption goes up. Just look at the changes in how we consume content over the recent…

The US/China trade-war has hit new heights. Over the last couple of weeks, the mobile industry has seen significant steps…