Latest News | Customer Experience Management (CEM)

StarHub this week announced the launch of SmartSupport Lite, a mobile phone after-sales care service. With this new service, no-contract…

#1: Customer Engagement 3.0 arrives In 2020, the nature of customer engagement will change as personalisation - how marketing and…

Tecnotree, a global provider of business management solutions for the telecom industry, recently inaugurated its first Customer Experience Center in…

As telecom providers build out high-speed communications services to accommodate the consumer’s demand for easy access to the latest services,…

Bharti Airtel recently announced the launch of Enterprise Hub - a one stop digital platform offering self-care services to its…

At the recently concluded Digital Transformation Asia 2019 (DTA 2019) event by TM Forum, Tara Neal, Executive Editor of The…

Amdocs recently announced that it has successfully completed a significant milestone in the business-driven digital transformation programme it is delivering…

Flytxt announced that VinaPhone, a subsidiary of VNPT and the second-largest telecom operator in Vietnam has deployed its flagship product…

Never have Telecom operators had so much data and such a wide range of technologies available for exploring its valuable…