Latest News | Customer Experience Management (CEM)

5G can mean increased revenues – if operators have the correct systems in place to enable them to quickly make…

In this crisis time, the primary concerns for most ISPs should be stability and consistency. The primary pillar of this…

To help companies deliver a more transformative and differentiated customer experience (CX), CSG recently announced the availability of its Conversational…

It hardly needs pointing out that, as the Covid-19 outbreak takes its toll, Communications Service Providers (CSPs) can play a…

Batelco, a leading operator in Bahrain, this week announced the introduction of same-day Home Delivery service starting from Thursday 26-March,…

Cengiz Oztelcan, CEO at Gulf Bridge International (GBI), explains the role of network providers in building a successful foundation for…

Amdocs on Tuesday announced doxi HomeOS, a cloud-native home operating system (OS) powered by artificial intelligence (AI) that enables service…

Radisys announced the global availability of the Radisys Engage Video Assistant (EVA), an app-less AI-powered 3-in-1 (video, voice, text) bot…

After many years of starts and stops, the end of 2019 made it clear that Rich Communication Services (RCS) are…