Latest News | Customer Experience Management (CEM)

CSG announced it has been selected by Mobile Telecommunications (MTC), Namibia’s leading mobile operator, to lead their business transformation efforts.…

Teleinfo Media (TMC), a wholly owned subsidiary of Advanced Information Services (AIS) has expanded its usage of the Cloud-based Tikal…

Vodafone Idea recently launched VIC – an AI-powered digital customer service and support virtual assistant for its customers. It is…

Vodafone Idea recently introduced an industry first initiative to facilitate contactless recharges at retail outlets, while maintaining social distancing between…

Consumers are learning to connect with less. The economy is crashing, unemployment is at a record high, and retail sales…

Since 11 May, 176 Orange stores (30% of sales outlets) have already reopened in major cities in France. By the…

Nokia and Bharti Airtel on Tuesday announced a multi-year agreement to deploy Nokia’s Single RAN (SRAN) solution across 9 circles1 …

5G can mean increased revenues – if operators have the correct systems in place to enable them to quickly make…

In this crisis time, the primary concerns for most ISPs should be stability and consistency. The primary pillar of this…