Latest News | Customer Experience Management (CEM)

Cisco this week announced its intent to acquire privately held BabbleLabs. Headquartered in Campbell, BabbleLabs uses advanced AI (Artificial Intelligence)…

The COVID-19 pandemic has accelerated the rise of the digital economy, and with it, the significance of the role that…

Robi Axiata has once again taken the lead in the industry by introducing intelligent and interactive WhatsApp Chatbots to serve…

Amdocs has expanded its agreement with Globe Telecom, one of the Philippines’ largest telecommunications providers, to include the deployment of…

Vodacom South Africa this week unveiled an innovative and convenient way to 'Self-RICA' through TOBi, Vodacom’s chatbot and trusted self-service…

Guaranteeing network stability has become more and more complicated with the advent of advanced networks. Each new generation of technology…

Franklin Telephone has selected ADTRAN's Mosaic Customer Experience, Powered by Plume, to deliver a full suite of Smart Home Services…

The stay-at-home orders due to COVID-19 have us reaching for our mobiles a lot more often. There are two reasons…

AT&T and Salesforce recently announced a multi-year strategic agreement to deliver entirely new connected experiences for AT&T's millions of customers.…