Latest News | customer experience management

Mobifone, a leading Vietnamese mobile network operator has selected Netrounds to proactively monitor its critical network infrastructure and improve the…
18d ago
MTN South Africa has partnered with global customer engagement company, Clickatell, to launch MTN Chat, enabling its customers to engage…
30d ago
Many communications service providers (CSPs) are scrutinizing their business-to-business (B2B) sales tools and processes in order to pursue new revenue…
1 month ago
HYLA Mobile announced they are launching a new trade-in program in all of U.S. Cellular’s stores. HYLA will run the…
1 month ago
Telefónica and Microsoft announced a strategic partnership to combine the power of Telefónica’s state-of-the-art networks, unique customer proposition and global…
1 month ago
Telcos have been using analytics to enhance customer experience and reduce churn for over a decade. However, over the past…
1 month ago
Accessing data within the customer service environment is critical, and there’s a wealth of operational and systems data within the…
2 months ago
A 2018 cloud computing study conducted by IDG Communications found that 77 percent of enterprises had at least one application…
2 months ago
SLT recently announced the launch of Telehealth Insurance, a special medial insurance scheme, provided in collaboration with Ceylinco General Insurance.…
3 months ago
PLDT wireless unit Smart Communications (Smart) has launched its e-Load services at the Metro Supermarket Market! in Bonifacio Global City.…
3 months ago
Flash Networks announced the availability of xtraAware, designed to provide a real time assessment of network, subscribers, devices and applications…
4 months ago
Swisscom, the largest telecommunications service provider in Switzerland has selected Ericsson to enhance the consumer experience for its subscribers through…
4 months ago
The telecom industry has remained in the spotlight throughout 2018, with constant news around the race to deploy a 5G…
4 months ago
Azerbaijan's Bakcell has released an important update for its 'My Bakcell' application, the first of its kind and most innovative…
4 months ago
Optus SMB has announced upgrades to its business operations and customer experience as it focuses on further driving business growth…
5 months ago
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TAD Summit Asia 2019 - Kuala Lumpur

Customer Experience Management in Telecoms World Summit 2019

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