Latest News | customer experience management

We are operating in a data-driven world where leveraging the insights from a growing pool of sources is helping improve…
1d ago
China Mobile Hong Kong's (CMHK) recently opened Hong Kong's first ever 5G Experience Store to the public, making a great…
15d ago
Sandvine announced support for a new use case, Real-Time Subscriber Insights, a transformational solution for customer experience management (CEM) and…
27d ago
Earning customers’ trust is key when it comes to achieving success as an organisation. That’s as true for telcos as…
1 month ago
When media becomes instant, consumption goes up. Just look at the changes in how we consume content over the recent…
2 months ago
The US/China trade-war has hit new heights. Over the last couple of weeks, the mobile industry has seen significant steps…
2 months ago
Nokia announced Telefónica Spain will use the Deepfield Cloud Intelligence analytics solution to improve user experience and troubleshoot content delivery…
2 months ago
Syniverse said it is working with NTT DOCOMO to help improve mobile users’ experience when roaming and seeking global connectivity…
2 months ago
In recent years, there have been a slew of dire predictions that automation and technology will be the major job…
2 months ago
Nokia has selected Tutela, an independent mobile quality measurement company, to provide key insights into mobile user experience globally. Tutela…
3 months ago
Mobifone, a leading Vietnamese mobile network operator has selected Netrounds to proactively monitor its critical network infrastructure and improve the…
4 months ago
MTN South Africa has partnered with global customer engagement company, Clickatell, to launch MTN Chat, enabling its customers to engage…
4 months ago
Many communications service providers (CSPs) are scrutinizing their business-to-business (B2B) sales tools and processes in order to pursue new revenue…
4 months ago
HYLA Mobile announced they are launching a new trade-in program in all of U.S. Cellular’s stores. HYLA will run the…
5 months ago
Telefónica and Microsoft announced a strategic partnership to combine the power of Telefónica’s state-of-the-art networks, unique customer proposition and global…
5 months ago
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