Latest News | customer experience management

Swisscom, the largest telecommunications service provider in Switzerland has selected Ericsson to enhance the consumer experience for its subscribers through…
8d ago
The telecom industry has remained in the spotlight throughout 2018, with constant news around the race to deploy a 5G…
14d ago
Azerbaijan's Bakcell has released an important update for its 'My Bakcell' application, the first of its kind and most innovative…
18d ago
Optus SMB has announced upgrades to its business operations and customer experience as it focuses on further driving business growth…
1 month ago
The telco world is becoming more familiar with chatbots - and we’re starting to see use cases and implementations evolve.…
1 month ago
Airtel smartphone customers will now able to get instant resolution to their frequent account related queries through the Google Assistant.…
1 month ago
Mobile operators are beginning to embrace the challenge of becoming a subscriber’s digital companion throughout the day. Driving engagement with…
2 months ago
Vodafone New Zealand has selected IBM as its partner to automate customer interactions with chatbots as part of Digital Vodafone…
4 months ago
V3D, a leading independent software vendor specialized in QoS/QoE (Quality of Service/Quality of Experience) announced a new commercial deal with…
4 months ago
Unlike previous 'G's, 5G is heavily focused on use-cases and applications for enterprise and public sector customers enabled by ‘guaranteed’…
4 months ago
Nokia and China Mobile have signed a one-year frame agreement for continued delivery of mobile, fixed, IP routing, optical transport,…
5 months ago
Claro is working with fonYou to deliver AI-powered, personalized offerings to its customers, resulting in increased revenues in Ecuador and…
5 months ago
Vodafone India has leveraged Amdocs Intelligent Operations to automate its billing operations, enhancing the experience of customers. The Amdocs software…
5 months ago
Guavus announced that one of the largest North America cable operators has deployed the Guavus Reflex® solution with Guavus Live…
5 months ago
Bharti Airtel has launched a new digital quad-play platform, ‘Airtel Home’ that enables single billing for multiple Airtel services. ‘Airtel…
6 months ago
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