Latest News | customer experience management

When media becomes instant, consumption goes up. Just look at the changes in how we consume content over the recent…
9d ago
The US/China trade-war has hit new heights. Over the last couple of weeks, the mobile industry has seen significant steps…
21d ago
Nokia announced Telefónica Spain will use the Deepfield Cloud Intelligence analytics solution to improve user experience and troubleshoot content delivery…
27d ago
Syniverse said it is working with NTT DOCOMO to help improve mobile users’ experience when roaming and seeking global connectivity…
28d ago
In recent years, there have been a slew of dire predictions that automation and technology will be the major job…
1 month ago
Nokia has selected Tutela, an independent mobile quality measurement company, to provide key insights into mobile user experience globally. Tutela…
1 month ago
Mobifone, a leading Vietnamese mobile network operator has selected Netrounds to proactively monitor its critical network infrastructure and improve the…
2 months ago
MTN South Africa has partnered with global customer engagement company, Clickatell, to launch MTN Chat, enabling its customers to engage…
3 months ago
Many communications service providers (CSPs) are scrutinizing their business-to-business (B2B) sales tools and processes in order to pursue new revenue…
3 months ago
HYLA Mobile announced they are launching a new trade-in program in all of U.S. Cellular’s stores. HYLA will run the…
3 months ago
Telefónica and Microsoft announced a strategic partnership to combine the power of Telefónica’s state-of-the-art networks, unique customer proposition and global…
3 months ago
Telcos have been using analytics to enhance customer experience and reduce churn for over a decade. However, over the past…
3 months ago
Accessing data within the customer service environment is critical, and there’s a wealth of operational and systems data within the…
4 months ago
A 2018 cloud computing study conducted by IDG Communications found that 77 percent of enterprises had at least one application…
4 months ago
SLT recently announced the launch of Telehealth Insurance, a special medial insurance scheme, provided in collaboration with Ceylinco General Insurance.…
5 months ago
Page 1 of 15

UPCOMING EVENTS

MWC Shanghai 2019

Telco AI Summit Asia

Network Virtualization and SDN Asia

Network Virtualization & SDN Americas

THE EDITOR'S DESK

ON TWITTER

ON FACEBOOK