Latest News | customer experience management

A 2018 cloud computing study conducted by IDG Communications found that 77 percent of enterprises had at least one application…
17d ago
SLT recently announced the launch of Telehealth Insurance, a special medial insurance scheme, provided in collaboration with Ceylinco General Insurance.…
1 month ago
PLDT wireless unit Smart Communications (Smart) has launched its e-Load services at the Metro Supermarket Market! in Bonifacio Global City.…
1 month ago
Flash Networks announced the availability of xtraAware, designed to provide a real time assessment of network, subscribers, devices and applications…
1 month ago
Swisscom, the largest telecommunications service provider in Switzerland has selected Ericsson to enhance the consumer experience for its subscribers through…
2 months ago
The telecom industry has remained in the spotlight throughout 2018, with constant news around the race to deploy a 5G…
2 months ago
Azerbaijan's Bakcell has released an important update for its 'My Bakcell' application, the first of its kind and most innovative…
2 months ago
Optus SMB has announced upgrades to its business operations and customer experience as it focuses on further driving business growth…
3 months ago
The telco world is becoming more familiar with chatbots - and we’re starting to see use cases and implementations evolve.…
3 months ago
Airtel smartphone customers will now able to get instant resolution to their frequent account related queries through the Google Assistant.…
3 months ago
Mobile operators are beginning to embrace the challenge of becoming a subscriber’s digital companion throughout the day. Driving engagement with…
4 months ago
Vodafone New Zealand has selected IBM as its partner to automate customer interactions with chatbots as part of Digital Vodafone…
6 months ago
V3D, a leading independent software vendor specialized in QoS/QoE (Quality of Service/Quality of Experience) announced a new commercial deal with…
6 months ago
Unlike previous 'G's, 5G is heavily focused on use-cases and applications for enterprise and public sector customers enabled by ‘guaranteed’…
6 months ago
Nokia and China Mobile have signed a one-year frame agreement for continued delivery of mobile, fixed, IP routing, optical transport,…
7 months ago
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