Latest News | customer experience management

When it comes to picking up new customers, big businesses have a wealth of tools and tricks at their disposal.…
9d ago
Medallia, the global leader in experience management, announced that SoftBank has selected Medallia to drive the company’s telecommunications retail customer…
16d ago
Singtel won the Most Innovative Retail Concept Award for the digital transformation of its flagship store in Singapore at the…
1 month ago
Comlinkdata, the North American leader in telecom market performance analytics, has acquired Tutela, a mobile crowdsourced customer experience data company.…
1 month ago
We are operating in a data-driven world where leveraging the insights from a growing pool of sources is helping improve…
1 month ago
China Mobile Hong Kong's (CMHK) recently opened Hong Kong's first ever 5G Experience Store to the public, making a great…
2 months ago
Sandvine announced support for a new use case, Real-Time Subscriber Insights, a transformational solution for customer experience management (CEM) and…
2 months ago
Earning customers’ trust is key when it comes to achieving success as an organisation. That’s as true for telcos as…
2 months ago
When media becomes instant, consumption goes up. Just look at the changes in how we consume content over the recent…
3 months ago
The US/China trade-war has hit new heights. Over the last couple of weeks, the mobile industry has seen significant steps…
4 months ago
Nokia announced Telefónica Spain will use the Deepfield Cloud Intelligence analytics solution to improve user experience and troubleshoot content delivery…
4 months ago
Syniverse said it is working with NTT DOCOMO to help improve mobile users’ experience when roaming and seeking global connectivity…
4 months ago
In recent years, there have been a slew of dire predictions that automation and technology will be the major job…
4 months ago
Nokia has selected Tutela, an independent mobile quality measurement company, to provide key insights into mobile user experience globally. Tutela…
5 months ago
Mobifone, a leading Vietnamese mobile network operator has selected Netrounds to proactively monitor its critical network infrastructure and improve the…
6 months ago
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