Latest News | Customer Experience Management (CEM)

In 2020, the stage was set for the arrival of 5G. If we revisited the tech predictions from futurists, experts,…

Customer Experience Company Qualtrics this week announced it will open a data centre in Singapore. This is part of the…

Philippines' leading mobile operator Smart Communications has expanded the GigaLife App to cover all postpaid customers so they can take…

India's Bharti Airtel marked its entry into the fast-growing cloud communications market with the launch of Airtel IQ. Airtel IQ,…

Communications service providers (CSPs) have had varying degrees of success with their digital transformation efforts. And with the new digital…

Personal data is a key weapon in the fight against Coronavirus, but only if it is used legally and ethically.…

Genesys this week announced that it successfully accelerated the digital transformation of state-owned Thai telecommunications and digital services provider, TOT…

The next level of CEM: Realising 360° visibility & customer intimacy with real-time data In this paper, we look at…

O2 UK has launched a bold new creative platform with the introduction of a robot called 'Bubl'. The embodiment of…