Latest News | Customer Experience Management (CEM)

Alcatel-Lucent has announced that its OSS software portfolio has been selected by Robi Axiata Limited, one of the leading mobile…

Chinese Business Support Systems (BSS) solution provider, AsiaInfo this week launches a new real-time customer engagement and interaction engine - …

At TM Forum Live! in Nice, Amdocs, the leading provider of customer experience solutions, Tuesday announced the launch of Amdocs…

Cisco's Global Mobile Data Traffic Forecast Update: 2014–2019 predicts that by 2019, mobile video will make up 72% of all…

Telecom Italia has selected Sandvine solutions to power its service operations center (SOC) and customer experience management (CEM) platforms. The…

Cloud-based customer experience analytics and service monitoring firm, SpatialBuzz, Thursday announced the addition of two new customer engagement features to…

The recent news that WhatsApp has added a free voice calling feature to its Android app shows that it’s going…

Sandvine, a leading provider of intelligent broadband network solutions for fixed and mobile operators, has unveiled SmartService App, a smartphone…

Telefónica has selected Alcatel-Lucent’s Motive Customer Experience Management software to serve the company's residential customers in the European and Latin…