Latest News | Customer Experience Management (CEM)

Network visibility, analysis and control firm, Saisei announced that the company will be demonstrating its FlowCommand Network Performance Enforcement solution…

Smartphones have become omnipresent. Mobile Internet has become pervasive through cities, towns and villages. People catch up on their favorite…

Telstra today unveils its flagship Melbourne Discovery store, showcasing an interactive digital boutique with an in-store barista as well as…

CSPs need to ensure their BSS/OSS are up to the task of next-generation, disruptive business models. It’s that time of…

Network service assurance firm, CommProve announced that the company is selected by Dhiraagu to provide its service assurance and CEM…

NEC Europe has announced a new Customer Experience solution to help communication service providers (CSPs) improve customer experience. The solution…

Big data analytics applications provider, Guavus launches a new suite of applications that enable the next generation of contextual customer…

Singapore's third largest mobile operator, M1 announced that it has completed the deployment of a convergent billing solution based on…

MDS, a leading provider of real-time charging, billing and customer management solutions, Thursday announced the acquisition of Spend Analyzer technology…