Latest News | Customer Experience Management (CEM)

By Michelle Nowak, Director of Product Mgt, CSG International. I love end-of-year lists. Whether we’re looking to the year ahead…

At the Zain Technology Conference (ZTC), Astellia, a leading provider of network and customer intelligence for mobile operators and Zain…

Prior to our LOOP14 APAC conference, taking place this week in Kuala Lumpur, Malaysia, we had the chance to survey…

Content Delivery Networks (CDNs) compete for content provider business by promoting quality. Communication Service Providers (CSPs) compete for subscribers by…

Amdocs, the leading provider of customer experience solutions, Tuesday announced that OJSC VimpelCom (Beeline™), one of the largest communication operators…

Telefónica Argentina, the leading multi-play service provider in the country serving 27 million wireless, wireline and high-speed Internet customers, has…

SpatialBuzz, the cloud-based customer experience analytics and service monitoring specialist has expanded its business operations to North America and Asia.…

Zain Group, a regional telecommunications service provider headquartered in Kuwait and with operations in eight countries has selected ResponseTek's Listening…

Telefonica Global Solutions has deployed Mobileum's RoamFix, a Customer Experience Management (CEM) solution to monitor subscriber experience during the 2014…