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Latest News | Customer Experience Management (CEM)

Advancing Customer Experience to Personalization Experience

8 years ago
There has been much discussion on how analytics will be driving new revenue streams for content and communication service providers,…

Check Your Mobile Coverage Before Leaving Home via Ofcom's Mobile Coverage Checker

UK 's telecoms regulator, Ofcom, this week unveiled a new Mobile Coverage Checker tool that provides a single-stop for consumers…

Anuta Networks Orchestration Platform Powers Telstra Cloud Network Automation

Anuta Networks, the leading provider of network services orchestration solutions, Thursday announced that it has collaborated with Telstra on its…

Managed Services and the Customer Experience

8 years ago
The level of complexity within an operator’s network is more pronounced now than ever before. Gartner predict that by 2020…

Sandvine Snaps Customer Engagement Firm Momac for €7 million

8 years ago
Leading network policy control solution provider, Sandvine has acquired all of the shares of MoMac, a Netherlands-based company that sells…

Maldives Dhiraagu Selects Oracle BSS & ENABIL CEM

Dhiraagu, a telecoms operator in Maldives and subsidiary of Batelco, has selected ENABIL to implement its next-generation business support system…

Kwicr: 'Bandwidth Variability' Renders Throughput and Latency Measures Inaccurate in Measuring Mobile User Experience

According to Kwicr, a mobile experience company in its recently released report, “ Mobile Broadband Report: Quality of Delivery for…

RADCOM Unveils Virtualization Manager for CEM Solution

RADCOM, a leading provider of Customer Experience Management (CEM) solutions, this week launched an ETSI-compliant VNF (Virtual Network Function) manager…

Batelco Group's Sure Deploys ENABIL Cloud-based Convergent Charging, PCC & CEM

Bahrain's Batelco Group's subsidiary, Sure which provides telecommunication services in Guernsey, Jersey and the Isle of Man has selected ENABIL…