Telecom Italia Selects Sandvine BI & Analytics to Power Customer Experience Management

Telecom Italia Selects Sandvine BI & Analytics to Power Customer Experience Management Image Credit: Telecom Italia

Telecom Italia has selected Sandvine solutions to power its service operations center (SOC) and customer experience management (CEM) platforms. The largest operator in Italy is using data generated by Sandvine’s Business Intelligence and Usage Management products to generate key performance indicators (KPIs) for their fixed and mobile networks. The data is then fed by Sandvine’s Record Generator directly to big data and SOC/CEM systems used by Telecom Italia's internal operations, planning and marketing teams.

According to Sandvine, high quality web-browsing and video experience are essential for helping Telecom Italia provide the best possible service to their subscribers. Sandvine said that the solution provides Telecom Italia with numerous attributes used to measure both web and video quality, so that Telecom Italia can proactively diagnose network issues and identify quality-related network trends before they impact their subscribers.

Don Bowman, CTO, Sandvine
Sandvine provides simplified integration with third-party CEM systems to help operators gain a better understanding of their subscribers. This third-party integration, combined with the flexibility of Network Analytics, Sandvine’s stand-alone analytics solution, provides operators with the data they need, in any system they want to view it.

Ray is a news editor at The Fast Mode, bringing with him more than 10 years of experience in the wireless industry.

For tips and feedback, email Ray at ray.sharma(at), or reach him on LinkedIn @raysharma10, Facebook @1RaySharma


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