Telecom Italia has selected Sandvine solutions to power its service operations center (SOC) and customer experience management (CEM) platforms. The largest operator in Italy is using data generated by Sandvine’s Business Intelligence and Usage Management products to generate key performance indicators (KPIs) for their fixed and mobile networks. The data is then fed by Sandvine’s Record Generator directly to big data and SOC/CEM systems used by Telecom Italia's internal operations, planning and marketing teams.
According to Sandvine, high quality web-browsing and video experience are essential for helping Telecom Italia provide the best possible service to their subscribers. Sandvine said that the solution provides Telecom Italia with numerous attributes used to measure both web and video quality, so that Telecom Italia can proactively diagnose network issues and identify quality-related network trends before they impact their subscribers.