Latest News | Customer Experience Management (CEM)

Three UK has revealed the first step in its plans to revolutionize the mobile advertising experience by trialling an ad-blocking…

Astellia, a leading provider of network and subscriber intelligence solutions for mobile operators, announced that it is working with Airtel…

Virgin Media – the U.K.-based provider of broadband, television, home phone and mobile phone services – has selected the Salesforce…

A leading Malaysian managed services provider (MSP), Sunway Digital Wave (SDW) has deployed Saisei FlowCommand at the heart of their…

Accenture and Nokia have established the Nokia Accenture Business Group, a new strategic alliance that aims to help communication service…

We hear a lot about Big Data, but data alone is virtually useless unless organizations can extract meaning from the…

Customer experience within the telecom industry is quickly becoming a key differentiator between operators. One statistic I heard recently from…

Airtel, India’s no. 1 operator and the third largest mobile services provider globally with operations in 20 countries across Asia…

Sprint has appointed Robert Hackl as its Chief Experience Officer, taking over from Bob Johnson who is leaving the company. …