Latest News | Customer Experience Management (CEM)

Robi, the third largest operator in Bangladesh, selected Ericsson WCDMA Flow of Users to help serve its rapidly growing base…

Leading Analyst firm, Analysys Mason and Openet have produced a new white paper that examines how operators can take advantage…

Huawei has released VideoSense, a video experience visualization management Solution that marks a shift from the KPI-centric passive network O&M…

Ericsson, Wednesday announced Ericsson Expert Analytics Release 16.1, which extends its Customer Experience Management (CEM) solution to multi-play networks. The…

Omnichannel customer experience and contact center solutions firm Genesys, has entered into an agreement to acquire Interactive Intelligence, a provider…

Globe Telecom, the leading mobile brand in the Philippines has implemented NICE Total Voice of the Customer (TVOC) solution to…

Amdocs enhances its Customer Management(CM) suite with new capabilities to allow mobile service providers to connect to content and application…

IBM and Vodafone India announced a multi-million dollar five year agreement for IBM to manage IT services support for Vodafone…

Viavi Solutions and Brocade announced a joint new solution that enables mobile operators to capture and analyze subscriber data. The…