Latest News | Customer Experience Management (CEM)

Safaricom, the largest integrated telecommunication service provider in East Africa selects Nokia's Customer Experience Management on Demand to derive real…

Bharti Airtel, India’s largest telecommunications services provider, has partnered Cloudera to provide the best customer experience with its new Business…

Advanced Info Service (AIS), Thailand’s largest Mobile Operator has upgraded its customer contact center system to deliver a consistent, enhanced…

Abdelkrim Benamar, 46, a senior executive in the telecom industry having donned key roles in Motorola, Ericsson and Alcatel-Lucent, has…

Bharti Airtel has unveiled a new interactive online interface, dubbed as 'Open Network' that will enable users to access its…

Vodafone Ireland has partnered with Mariner xVu, a leading global provider of IP video solutions and technologies to deploy its…

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UK's Telecom regulator, Ofcom and the watchdog that polices marketing calls, Telephone Preference Service (TPS) have launched a new 'text-to-register'…

Vodafone has conducted a live demonstration of Omnichannel Experience Management solution in partnership with Huawei at the recent TM Forum…