Latest News | Customer Experience Management (CEM)

Giving customers greater control over their accounts, Ooredoo Oman recently updated its self-care app to provide greater simplicity and more…

Last year, we reintroduced readers of The Fast Mode to the Five Vs of Big Data: Volume, Velocity and Variety,…

#1: The rise of the hybrid pricing modelOver the past few years, the way in which subscribers use and pay…

Internet-of-thing(IoT) along with Customer Experience Management(CEM) emerge as key priority areas for operators, followed by Big Data, NFV, SDN, Cloud…

Facebook and Ericsson, in conjunction with Total Access Communication PLC (dtac), have joined forces to measure and improve the user…

Digital Transformation for telcos is well under way, fueled in large part by the expectations of an always-on, on-demand generation.…

Swisscom, Switzerland’s leading telecom company, has introduced NICE Real-Time Authentication into its contact center to provide over six million customers…

A leading provider of analytic solutions, Verint Systems has extended its Customer Engagement Optimization portfolio through its acquisition of OpinionLab, …

Nokia, Monday announced major updates to its Motive Customer eXperience Solutions (CXS) software portfolio, providing communications service providers with advanced…