MDS, a leading provider of real-time charging, billing and customer management solutions, Thursday announced the acquisition of Spend Analyzer technology from Lavastorm Analytics. Upon completion of the acquisition in November, the Lavastorm Spend Analyzer team, product, customers, and technical assets will transfer over to MDS.
With the acquisition, MDS Spend Analyzer will be providing enterprise and SME e-billing and analytics tool that enables business customers of Communications Service Providers’ (CSPs) evolving to Digital Service Providers (DSPs), to view and control their business telecommunication costs.
MDS said that the Spend Analyzer empowers DSPs and their subscribers’ business managers with one complete view of the customer and their services, enhancing first-time call resolution and providing better insight into the true value of the customer. Standard APIs enable data capture from multiple sources, giving business owners up-to-date information and online access, making this a highly efficient application across the business, added the company.