StarHub this week announced the launch of SmartSupport Lite, a mobile phone after-sales care service.
With this new service, no-contract SIM Only customers can get back on their feet quickly should their phones not operate as expected. Starting this week, they can enrol existing phones in just a few steps digitally through the My StarHub app – no supporting documents required and no activation fee!
For just $8 monthly, customers on StarHub’s #HelloChange SIM Only plans can be assured of device care even if they had purchased their phones from other local authorised dealers. For any reason and at any time, customers on SmartSupport Lite can raise a swap request through a dedicated hotline, which operates round the clock.
According to StarHub, customers will be able to get their phones swapped in as soon as four hours within Singapore for an additional nominal swap fee, which is based on the retail price of the phones. Doorstep delivery is free-of-charge for all local swap requests. The swap service is also available for customers travelling in 21 major cities.
Upon successful activation of SmartSupport Lite, customers can swap their enrolled devices twice in 12 months for any reason, no-questions-asked. All they need to do is to submit a service request through the SmartSupport hotline. For successfully processed service requests before 2pm from Monday to Saturday, customers will be able to get their device swapped in as soon as four hours within Singapore.
Customers on SmartSupport Lite can also gain convenient access to screen repairs for a flat fee of $99 with free door-to-door service.
SmartSupport is Singapore’s first mobile phone after-sales service introduced in 2013 by StarHub in collaboration with Asurion, the global leader in technology protection services. The newSmartSupport Lite service is an extension of SmartSupport, which is a popular add-on among customers.
Johan Buse, Chief of Consumer Business Group, Starhub
Through the launch of SmartSupport Lite, we want our customers to enjoy the best after-sales experience on Singapore’s fastest mobile network. It is part of our continuing #HelloChange journey commitment – delivering better and different experiences to our customers.
