[White Paper] The Next Level of CEM Realising 360 Visibility & Customer Intimacy with Real-Time Data

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The next level of CEM: Realising 360° visibility & customer intimacy with real-time data

In this paper, we look at the importance of real-time data in delivering on competitive customer experience today. The digitalisation of many functions within customer experience management has introduced new efficiencies, while also presenting new opportunities around personalised experience practices. We explore the impact of real-time data on customer care and how real-time data, when leveraged effectively, can harness a far more valuable and engaged relationship between service provider and subscriber. Download this white paper to find out more about:

1. The digitalisation of customer care

2. Putting real-time in context

3. Real-time data driving contextual marketing

4. Mapping customer lifestyle to experience

10 September 2020 / Openet White Papers / By Ray Sharma