Latest News | Customer Experience Management (CEM)

Let’s be frank, every company, regardless of sector or industry, needs to prioritize its customer experience (CX). You could be…

“Uber, the world’s largest taxi company, owns no vehicles. Facebook, the world’s most popular media owner, creates no content. Alibaba,…

Robocalls placed by bad actors threaten to undermine the relationship that legitimate businesses have with consumers. Americans received more than …

Vodafone and Google Cloud on Monday announced a new, six-year strategic partnership to drive the use of reliable and secure…

Delta Air Lines will help lead the commercial airline industry into the 5G era. Together with AT&T Business and Apple,…

BT said it has been awarded a multi-million-pound contract with leading housebuilder Avant Homes supporting the digital transformation of its…

Comcast Advertising, a division of Comcast, on Monday announced that it has named Tony Sanchez VP, Customer Experience. In his…

VTR, Chile’s largest cable operator, part of Liberty Latin America, has selected Media Distillery, leading provider of AI technology to…

Microsoft and Nuance Communications on Monday announced they have entered into an agreement under which Microsoft will acquire Nuance for…