Latest News | Customer Experience Management (CEM)

VTR, Chile’s largest cable operator, part of Liberty Latin America, has selected Media Distillery, leading provider of AI technology to…

Microsoft and Nuance Communications on Monday announced they have entered into an agreement under which Microsoft will acquire Nuance for…

T-Mobile on Thursday announced plans to expand its collaboration with Google across a wide array of customer experiences later this…

Telecom operators’ services today span not just 2G, 3G, 4G and 5G plans, but also the entire breadth of digital…

Global cloud communications company, Infobip last week announced its full Communications Platform as-a-Service offering is now available on Microsoft Azure.…

Safety is a top priority, but with a large mobile workforce and due to the nature of the work, the …

Covid-19 has forced a seismic shift in business-customer communications. Customers are now communicating from the comfort of their homes, preferring…

O2 Slovakia recently announced that it is the first mobile operator in the country to allow customers to communicate with…

During the last year, the coronavirus pandemic has forced radical modifications to the way companies around the globe operate. Tech…