Latest News | Customer Experience Management (CEM)

Inmarsat on Monday announced the launch of its innovative new OneFi customer experience platform (CXP) for airlines.  The first-of-its-kind solution will serve…

Comviva, the global leader in mobility solutions, on Thursday announced its exciting new capabilities to help Communication Service Providers (CSPs)…

T-Mobile recently announced it will soon offer in-store same day device repairs at 500 stores across the country and is…

Comlinkdata, the leader in Customer Analytics for the communications industry, on Wednesday announced it has signed an agreement to acquire…

AIS Fibre, a leading fixed broadband operator in Thailand, has given top priority to service quality excellence, and has set a new…

For telco companies in the Asia Pacific region, providing a better customer experience is more important now than ever before. As…

In the rapidly evolving enterprise IT industry, the move to self-service and on-demand services coupled with the rise of networking…

AT&T on Wednesday unveiled new AI-powered capabilities to the AT&T Cloud Contact Center platform giving nearly any business access to…

Telecom Fiji has partnered with Oracle for a large transformation to deliver a fully digital experience to its mobile and…