Nokia has announced that Ooredoo Qatar will soon complete the deployment of Nokia’s customer engagement solution.
The new solution is designed to improve digital experiences by using analytics to better understand customer needs and to recommend and automatically trigger the next best action for a more relevant offer for the subscriber.
Once deployed, the solution will allow Ooredoo Qatar to enhance revenue by using contextual information for more targeted and personalized real-time campaigns. With this, Ooredoo Qatar’s three million subscribers will benefit from a better service experience.
Nokia said its solution comes with artificial intelligence capabilities that process and analyze the customer data in real-time. It helps the service provider to offer the right service at the right moment. The Nokia solution will enable Ooredoo Qatar to reduce the time to introduce new services and promotions to its subscribers from days to minutes. Thus, it is now possible for Ooredoo to send, for example, an offer to a specific target audience immediately after a sporting event finishes.
Yousuf Abdulla Al Kubaisi, COO, Ooredoo Qatar
By combining 5G with artificial intelligence, we will deliver targeted, personalized, and real-time campaigns that can provide our customers with the right services and solutions at the right time.
Henrique Vale, Head of Nokia Software for MEA
Communications service providers like Ooredoo Qatar need to modernize their infrastructure to better address the evolving needs of their customers. We are committed to supporting telcos to monetize their assets and digital events.
