CSG announced it has been selected by Mobile Telecommunications (MTC), Namibia’s leading mobile operator, to lead their business transformation efforts.
As one of MTC’s transformation business partners, CSG will deliver an agile, future-proof technology stack that provides personalized customer experiences across multiple devices and channels. CSG will support MTC’s customer management, billing, product catalog, order management, inventory, resource management, enterprise service bus (ESB), activation, roaming and document management.
To further MTC’s transformation efforts, CSG will provide a comprehensive solution that includes real‐time charging, convergent billing, product catalog, customer and revenue management. This solution will enable MTC to launch and monetize new services faster, deliver enhanced customer experiences, and reduce time to market for new offers. The solution also will help MTC respond to inquiries, take orders, effect changes, handle trouble tickets, manage payments and perform collections, said CSG.
John Ekongo, Corporate Affairs Manager
While priding ourselves as the best digital enabler that meets customer needs, it remains our vision to keep improving the lives of our customers through innovative digital solutions and we trust CSG will assist us in doing just that.
James Kirby, Head of CSG's Europe, Middle East and Africa Business
We are honored to partner with MTC to provide a cost-effective end-to-end solution that is fine-tuned for their omnichannel, mobile customer base.
