Teleinfo Media (TMC), a wholly owned subsidiary of Advanced Information Services (AIS) has expanded its usage of the Cloud-based Tikal Call Center to maintain the service operations of its customers while its call center agents work from home under ongoing social distancing restrictions.
Tikal Center is a leading developer of business communications technologies for intelligent call center operations and services. TMC is one of the fastest growing providers of outsourced call center services in Thailand.
TMC began working with the Tikal Call Center two years ago as part of a strategic executive decision to transition its outsourced call center service to the Cloud. During this time, TMC has moved many of its existing customers from a legacy system to the Tikal Call Center and now onboards all newly acquired customers to the Tikal Call Center.
This strategic decision to move its outsourced call center service to the Cloud and expand its usage of the Tikal Call Center has allowed TMC to continue providing uninterrupted and high quality service during the Coronavirus outbreak and allow customers to maintain their service operations during the current work-from-home scenarios.
Kamolkarn Niltasuwan, MD of TMC
Tikal is a key partner in the success of delivering our services from the Cloud and strengthen our leadership position in the market for outsourced call center services, even in the current situation of the Covid-19 crisis.
Doron Dovrat, CEO, Tikal Center
Today, the service operations enabled by a call center can be considered critical infrastructure for maintaining business continuity during the current work-from-home scenarios and for future social distancing requirements.
