Latest News | Customer Experience Management (CEM)

DZS has closed the acquisition of specific core assets of Adaptive Spectrum and Signal Alignment (ASSIA), an industry pioneer of broadband…

According to McKinsey & Company, Asia’s consumers are expected to be at the forefront of the next decade’s global consumption…

Infobip, the global cloud communications platform, is partnering with BT to offer UK business customers the opportunity to scale, design…

RADCOM announced that it was selected by DISH Wireless (DISH) to provide its best-in-class RADCOM ACE solution to monitor customers' experience…

Qwilt has launched a new service for website content delivery, enabling publishers to provide a better quality of experience to…

Vercom, a technology company providing cloud solutions in the CPaaS model (Communication Platform-as-a-Service), reaches a new milestone towards its expansion…

More than 92.7% of operators think biometrics-based subscriber authentication and AI/ML-based intelligence will be effective in addressing major gaps in…

Customer care is becoming increasingly influential in shaping customer experience (CX) as care channels proliferate and as digitalization continues to…

An American mobile communications provider has chosen USU Knowledge Management to optimize and deliver its customer service.  Their aim is to create…