Latest News | Customer Experience Management (CEM)

COVID-19 has upended the way we work and transformed how companies engage with their customers. Businesses accelerated their digital transformation,…

T-Mobile Arena, a multi-purpose indoor arena on the Las Vegas Strip in Paradise, Nevada, has partnered with Shift4, the leader in…

In 2022, companies will finally start to pay attention to the critical role that their network management team plays. A…

AskNicely, a leader in customer experience software for service businesses, this week announced that it has completed a $32M Series B funding…

LotusFlare recently announced it has partnered with Globe Telecom, the leading mobile operator in the Philippines, to launch The New GlobeOne Super…

Uniphore, the leader in Conversational Automation, this week announced that it has joined Cisco SolutionsPlus, an industry-leading partner program that…

TPG, a leading provider of customer experience analysis services and solutions, this week announced the general availability of Anna, the…

Tech Mahindra has announced that it has acquired a 100% stake in Activus Connect, a leading provider of work at home customer…

Leading digital experience platform (DXP) provider, Optimizely on Wednesday announced it has entered into an agreement to acquire Welcome, which offers content marketing…