Latest News | Customer Experience Management (CEM)

The vast majority (85%) of consumers still rate highly-skilled and knowledgeable contact center and retail store agents as key to…

ADA this week announced that it is now a WhatsApp Business Solution Provider (BSP) in the APAC region.  Through the…

Zain Iraq and EXFO announced the extension of their long-term partnership to transform the network operator’s service delivery and customer…

Amdocs announced that it has completed a digital modernization project with Israeli telecoms operator Cellcom in less than 10 months,…

Amdocs recently announced that it has partnered with Vodacom Group, a leading African connectivity, digital and financial services company, to…

COVID-19 has prompted many businesses to relook their existing infrastructures, especially within the telecommunication (telecoms) industry. With physical interactions among…

For telcos, a post-pandemic focus on customer experience and personalization, a proliferation of new digital tools, and identifying new revenue…

Over the last 19 months, many organisations have been forced to rethink how they engage with customers to meet rapidly…

M1, one of Singapore’s leading Mobile Network Operators (MNO), has announced its collaboration with Amazon Web Services (AWS), to launch…