Latest News | Customer Experience Management (CEM)

Vodafone New Zealand has now completed its year-long journey to implement Amazon Connect across all contact centres and customer channels.…

Genesys, a global cloud leader in customer experience orchestration, and Google Cloud recently announced an expansion of their strategic partnership…

Ooredoo Group has announced a new strategic partnership with Snap Inc. that will enable the use of advanced Augmented Reality…

3 Screen Solutions (3SS), leading provider of software solutions for set-top boxes (STB) and multiscreen entertainment, announced that it has delivered…

CSG this week launched CSG Xponent, a unified, cloud engagement hub that takes uninspired customer engagements and turns them into extraordinary customer…

Arakin Rakchittapoke, Head of Novel Engine Execution Department at AIS, last week spoke at the launch of a collaboration with…

Verizon Business and CareAR, a Xerox Company, announced a strategic partnership to transform the service and customer experience CareAR delivers. …

Verizon Business and CareAR, a Xerox Company, on Tuesday announced a strategic partnership to transform the service and customer experience…

Kaloom this week announced that Neeloy Bhattacharyya, former Director of Systems Engineering with Dell Technologies, has joined the company as Vice President…