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Amdocs Clinches Telefónica Argentina's Managed Services Contract for BSS Systems

Amdocs Clinches Telefónica Argentina's Managed Services Contract for BSS Systems Image Credit: Telefónica

Telefónica Argentina, the leading multi-play service provider in the country serving 27 million wireless, wireline and high-speed Internet customers, has expanded its relationship with Amdocs, signing a new application management agreement to manage a range of its business support systems (BSS) applications. The multi-year application management agreement covers key BSS areas including Amdocs billing and ordering solutions as well as interfaces to non-Amdocs legacy systems, enhancing the existing transformation plan to provide a seamless experience across all customer interaction channels. 

According to Amdocs, with the expansion, it will assume responsibility for managing, maintaining, configuring, testing and training across multiple Telefónica Argentina BSS systems, including interfaces to applications from third-party vendors.

Horacio Goldenberg, chief information officer at Telefónica Argentina
Based on the success achieved so far, we are expanding our relationship with Amdocs by entrusting them to manage a broader range of our BSS systems. This will enable us to further simplify processes and systems so that we can deliver on our transformation goal of providing a consistent, advanced and simple customer experience across all channels – whether self-service or agent assisted, via the Web, call center or retail store.

Manuel Zepeda, division president for the Caribbean and Latin America region at Amdocs
Today's announcement demonstrates our ability to provide even greater value to Telefónica Argentina by assuming responsibility for managing and maintaining our CES solution suite. Having Amdocs manage these important BSS applications will not only help ensure maximum operational efficiencies for Telefónica Argentina but also enable them to focus on their core business – ensuring the best customer experience across all channels.

Author

Ray is a news editor at The Fast Mode, bringing with him more than 10 years of experience in the wireless industry.

For tips and feedback, email Ray at ray.sharma(at)thefastmode.com, or reach him on LinkedIn @raysharma10, Facebook @1RaySharma

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