SpatialBuzz, the cloud-based customer experience analytics and service monitoring specialist has expanded its business operations to North America and Asia. The cloud-based CEM provider has appointed senior personnel and opened new facilities in Toronto and Taipei as it looks to extend its international presence to meet fast-growing demand from mobile service providers across the world.
The company has appointed James Yeh, a former McAfee, F5 Networks, Juniper Networks and Cisco Systems executive as Head of Sales in Taipei.
SpatialBuzz uses the latest crowd sourcing techniques to derive intelligence whilst directly engaging the customer about the “live network” status. SpatialBuzz claims that its customers have seen calls to their call centres drop by more than a third while resolution of enquiries took 15% less time and feedback surveys showed a significant rise in customer satisfaction.
"We are absolutely delighted to make these announcements – simply because they have come about due to sheer demand for what we are offering – a whole new era in Customer Experience Management (CEM). The key to it all is being transparent with end users about network performance, leading to major savings in outage costs and call centre management, and also boosting customer loyalty and cutting churn. Service providers all over the world are recognising the sheer power of our offering and we’re growing fast to meet their needs.”
- Leon Hardwick, Director, Global Sales and Marketing at SpatialBuzz
