Amdocs, the leading provider of customer experience solutions, Tuesday announced that OJSC VimpelCom (Beeline™), one of the largest communication operators in Russia, has selected Amdocs Customer Management solution to improve agent efficiency at its call centers, boost call center revenues, and increase customer satisfaction and retention rates.
Rebecca Prudhomme, vice president of product and solutions marketing at Amdocs
Agents are the front line of customer communication and need to be knowledgeable about the products and services they sell, and also find their way through the many different applications and processes. Amdocs' smart guidance capabilities deliver context-sensitive advice during the call and a streamlined, process-driven user interface to guide the agent through the interaction to allow them to provide the best possible customer experience, no matter how complex the inquiry.
