Vietnam's Mobifone Selects Netrounds to Improve QoS and CX

2 months ago
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Vietnam's Mobifone Selects Netrounds to Improve QoS and CX Image Credit: viewapart/Bigstockphoto.com

Mobifone, a leading Vietnamese mobile network operator has selected Netrounds to proactively monitor its critical network infrastructure and improve the quality of experience for its customers.

Mobifone provides a diverse range of services including mobile, data, internet, IPTV/cable TV, business solutions, infocomm technology (ICT), and investment following the countries’ considerable efforts into modernizing and expanding its telecommunication system over recent years.

Netrounds’ solution allows operators to automate assurance of the entire service lifecycle, from service activation testing, to ongoing active monitoring and remote troubleshooting when any issues arise.

Netrounds said its solution help Mobifone in obtaining a new level of visibility in their network by placing active traffic on the data plane in order to have  true insight from their customers’ perspective. It also provides comprehensive reporting for service activation tests and troubleshooting scenarios for each implemented Quality of Service (QoS) class in the network.

Mats Nordlund, CEO and Co-Founder, Netrounds
Our solution delivers real value to Mobifone by providing visibility of delivered service quality to ensure happy customers. We provide true insight into the end-users' experience, which helps Mobifone to detect network issues before their customers do. Our software brings this enhanced visibility by generating active traffic on the data plane, just like an end user.

Ray is a news editor at The Fast Mode, bringing with him more than 10 years of experience in the wireless industry.

For tips and feedback, email Ray at ray.sharma(at)thefastmode.com, or reach him on LinkedIn @raysharma10, Facebook @1RaySharma

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