Franklin Telephone has selected ADTRAN's Mosaic Customer Experience, Powered by Plume, to deliver a full suite of Smart Home Services to elevate the in-home subscriber experience.
Franklin Telephone has been delivering services to approximately 6,400 customers in and around 26 counties in Mississippi for over 60 years.
As e-learning, working from home, video streaming and other broadband intensive applications shift the way subscribers leverage their home Wi-Fi, the innovative operator saw an opportunity to create and deliver an unrivaled customer experience in the home while leveraging its existing advanced Fiber-to-the-Home and xDSL networks.
Utilizing ADTRAN’s solution, Franklin Telephone is further enhancing its subscribers’ broadband experience by leveraging AI-powered automatic Wi-Fi optimization and security for seamless connectivity and added protection of their home networks. This deployment will allow Franklin Telephone to empower its subscribers with the ability to personalize their home networks by creating profiles for their children and family members and manage access to the internet and content. With greater adaptability, security and updates at scale, Franklin Telephone can support the demands of consumers in today’s environment and into the future.
Tom Griffin, VP, Franklin Telephone
In evaluating solutions to improve our subscribers’ experience through a managed whole home Wi-Fi solution, ADTRAN was an obvious choice due to its values that align with those of Franklin Telephone.
Jeremy Harris, Director, Product Management Subscribers Solutions, ADTRAN
More organizations have adapted their culture to offer flexible work-from-home options and consumers are taking advantage of more remote services, such as distance learning, telehealth and an increasingly wide range of entertainment options.
