Amdocs has expanded its agreement with Globe Telecom, one of the Philippines’ largest telecommunications providers, to include the deployment of a customer flow management system at retail stores, enabling safe and expedited customer interactions.
According to the agreement, Amdocs will deploy the system in partnership with Q-nomy, at 150 stores of Globe. The deployment, which includes an effective multi-channel in-store queue management, appointment scheduling and customer flow orchestration platform, helps keep customer wait time in-store to a minimum by providing continuous notifications, with scheduling and routing based on customer needs and customer care executive skills. The customer experience will be further improved by the deployment of interactive kiosks and digital signage within stores.
Bernie Liamzon, EVP and Head of Channel management, Globe Telecom
The queue management system will not only ensure effective social distancing but also provide a more personalized and enhanced ‘digital like’ in-store experience.
Gary Miles, CMO, Amdocs
This is a very significant deployment as economies begin to reopen and customer safety and experience become even more critical. In a digital-first world, it is crucial for businesses to adapt to customers’ evolving preferences and needs.
