[Webinar] Register Now for Nuance Webinar Series: Telco CX 2021

Image Credit: Nuance Communications

Telecom operators’ services today span not just 2G, 3G, 4G and 5G plans, but also the entire breadth of digital services from music and video streaming, mobile gaming and Cloud offerings. Managing millions of subscribers across hundreds of services very often increases the strain on customer experience end-points – as they receive, processes and resolve thousands of applications, queries and complaints, every minute of the day.

This complexities call for advanced technologies, which provide subscribers easily accessible touch points that offer seamless authentication and secure access to various services, subscription plans, bills and related information. Technologies such as biometrics for example, cut down the inefficiencies inherent in traditional authentication processes, providing one-touch, simplified yet secure access for subscribers, across various touch points.

Nuance Communications, a technology pioneer with market leadership in conversational AI and ambient intelligence, discusses the complexities that abound in managing customer experience, especially with 5G continuously expanding Operators’ breadth of services. In its Webinar Series: Telco CX 2021, Nuance uncovers these complexities, and the technologies deployed by operators to deliver a highly personalized and digitalized experience for millions of subscribers. The series also highlights the importance of managing security breaches and telecom fraud as means to increasing customer confidence and trust in operators.

The Webinar Series: Telco CX 2021 comes in 5 installations. Registrants receive instant access to all replays. To register, simple head to Nuance’s registration site here.

Don’t miss the opportunity to conquer customer experience in the age of 5G with Nuance. Book your place today.

31 March 2021 / Webinars / By Ray Sharma