O2 Slovakia recently announced that it is the first mobile operator in the country to allow customers to communicate with its customer service via WhatsApp.
This saves customers time because they can respond in a conversation when it suits them best, and no message is lost.
The advantage of communication through this application is the possibility of asynchronous communication, especially in view of the fact that the customer can continue the communication at any time and is not tied to the time of asking questions and answers as in standard chats on the website.
Milan Morávek, Sales and Customer Services Director of O2 Slovakia
The primacy among telco companies in Slovakia in the use of WhatsApp as another communication channel is not accidental, but is fully in line with our strategy of digitality and humanity. We want to be close to our customer and at a time when he needs it and at the same time through a popular digital tool that is used by more than half of our customers.
