CSG this week launched CSG Xponent, a unified, cloud engagement hub that takes uninspired customer engagements and turns them into extraordinary customer experiences.
By bringing together holistic customer data, industry-leading customer journey orchestration and analytics, proven omni-channel communications and an unmatched passion for customer experience excellence, Xponent enables leading brands to impact the entire customer lifecycle from awareness to purchase and long-term retention. With CSG Xponent, companies deliver personalized, predictive and proactive customer connections that drive better business outcomes, quicker time to value and lower risk.
Winning through the creation of the absolute best customer experience (CX) is the optimal way to stand out in today’s highly commoditized world. Business leaders recognize the power of customer experience, journey mapping and customer data, but most struggle to bring it all together and take meaningful action. CSG Xponent delivers a differentiated experience that overcomes data silos and the complexity of disconnected assets with an end-to-end platform that taps into real-time customer interactions across all points in the customer lifecycle. The capabilities within the Xponent platform provide advanced CX analytics that uncover insights, which can be turned into actions that make a meaningful difference at every customer touchpoint.
Alfred Binford, President of customer engagement for CSG
The window of opportunity to wow your customers is fleeting and precious, which is why companies need their technology investments to deliver immediate results at every ‘moment of truth’ in the customer lifecycle. CSG Xponent powers brands to predict and create the customer’s best next action and drive ROI for the business.
Alan Webber, Program VP, customer experience, IDC
Organizations that prioritize the customer’s experience and emotional response in their interactions have the advantage in winning and retaining the business. End-to-end technologies, which overcome customer data siloes, disparate solutions and unpredictable outcomes, are what the industry has been waiting for to truly capitalize on the potential of mastering customer experience.
