Latest News | Customer Experience Management (CEM)

5G is finally here. Most operators are well underway with rolling out 5G networks, and many are now setting their…

Service providers are using business messaging as an opportunity to serve more of their enterprise customers across verticals, using their…

ThinkAnalytics, the leading global provider of content discovery and viewer insight solutions, and 3 Screen Solutions (3SS), the leader in…

Media Distillery, leading provider of AI technology to optimise video UX, announced that Vodafone Portugal has deployed EPG Correction Distillery to improve the…

For me, the turning point in the evolution from customer service to customer experience came in the early 2000s when…

Apple announced Self Service Repair will be available now for MacBook Air and MacBook Pro notebooks with the M1 family…

Medallia, the global leader in customer and employee experience, announced Telekom Srbija, the leading internet, mobile and fixed telephony and multimedia…

This infographic, based on a global report on telco CX [1] focuses on the use of biometrics and AI-driven conversational…

Viavi Solutions announced the latest update to its comprehensive network performance monitoring and diagnostics (NPMD) platform, Observer. Version 18.8 continues to build…