Astellia, a leading provider of network and subscriber intelligence solutions for mobile operators, announced that it is working with Airtel in Madagascar to improve the Operator's customer experience and customer lifecycle management.
According to Astellia, its onsite telecom data scientists are working closely with Airtel’s experts to improve current network performance to ensure excellent QoS and QoE to high value customers. The goal of this collaboration is to prevent any service degradation and pinpoint the root cause of issues that jeopardize customer loyalty and revenue growth. In addition, Astellia is monitoring and ensuring the good functioning of Airtel’s Money service.
Maixent Bekangba, Managing Director, Airtel Madagascar
At Airtel we are committed to delivering an unmatched customer experience to each and every customer. With Astellia by our side we are on the right track to provide ubiquitous and powerful services to our customers.
Mahmoud Oubraham, Managing Director Africa at Astellia
I am delighted that Airtel has chosen Astellia and recognizes our accomplishments. With this partnership our relationship with the Airtel group deepens further. We will continue helping Airtel provide best-in-class services in order to drive revenue growth.