Latest News | Customer Experience Management (CEM)

Bank Mandiri, Indonesia’s largest financial institution, has adopted Cloudera Enterprise to enhance their omni-channel customer engagement enabled by a scalable…

BT has launched its first Customer Experience Lab in Dundee to test new ways of supporting its 1.1 million business…

Telefónica recently launched AURA,a Cognitive Intelligence based platform to provide its customers the possibility of managing their relationship with the…

KT, South Korea’s largest telecommunications service provider has selected Viavi's xSIGHT Customer Experience Assurance (CEA) platform to support collaborative development…

EE, the largest mobile network operator in the UK has selected Ipanema, InfoVista’s Application-Aware SD-WAN solution, to protect the performance…

Mahindra Comviva this week announced the launch of MobiLytix Customer Engagement for Digital Payments, a marketing engagement automation platform for…

Ooredoo Tunisia, the leading mobile network operator in Tunisia, has selected Polystar's solutions to deliver rich customer insights and to…

Aricent, a global design and engineering company, Monday announced the launch of Artificial Intelligence (AI)-based Cognitive Services to enhance customer…

Telefónica said it has begun a ground-breaking project which will enable it to capture, in real time, the true quality…