To help companies deliver a more transformative and differentiated customer experience (CX), CSG recently announced the availability of its Conversational Artificial Intelligence (AI) solution to improve overall CX by enabling companies to rapidly develop, deploy and analyze conversational use cases across a variety of communications channels.
According to CSG, today’s digital world has created a paradigm shift where customers are demanding instant gratification. A primary differentiator for companies will be their ability to deploy conversational platforms that span voice and digital channels to create proactive efficiencies surrounding customer intent.
In response to this market dynamic, CSG has developed a strategic partnership with Artificial Solutions, a leader in advanced intent-based AI, to deliver Conversational AI. This new solution gives companies the ability to communicate internally and externally through applications and web sites that provide human-like natural language via voice, text or gesture inputs, said CSG.
Dave Bukovinsky, Executive Director, Product Management, CSG
By quickly resolving issues through a predictive conversational approach, CSG Conversational AI will help increase customer satisfaction and improve perception to help companies deliver a differentiated customer experience with a measurable return on investment.
Andy Peart, Chief Marketing and Strategy Officer, Artificial Solutions
We’re delighted to partner with CSG to help deliver AI applications that will transform digital customer interactions,” said Andy Peart, chief marketing and strategy officer, Artificial Solutions.
