Who Do Consumers Trust Most? Mobile Operators or OTTs?

The 5G Data Model - 10 New Rules in Data Management

How Can I Tell if my Customers are Happy?

3 October 2016
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Leading Analyst firm, Analysys Mason and Openet have produced a new white paper that examines how operators can take advantage of the advances in big data to improve customer experience management.

Download this guidebook to learn about:

  • How to develop a customer 360 degree view and experience management;
  • Building a customer experience index – how to measure if your customers are happy or not;    
  • Cost effective approaches to big data analytics; and    
  • Cost justification for a CEM solution.

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