Latest News | Customer Experience Management (CEM)

Media Distillery, leading provider of AI technology to optimise video UX, announced that Altice Portugal, the largest telecommunications service provider…

Communications service providers (CSPs) have never worked harder to keep customers happy. Traditional players are facing unprecedented competition from newer…

Batelco unveiled its new Digital Shop, with unique features designed to elevate the customer digital retail experience. The Digital Shop…

Vivaldi, the free cross-platform web browser, has unveiled a new update for Android,  Build your own browser from the get-go…

Infobip, the global cloud communications platform, has integrated with ServiceNow to provide enhanced messaging capabilities for ServiceNow customers.  The integration,…

Synamedia, the world’s largest independent video software provider, announced that Malaysia’s leading content and entertainment company, Astro has gone live…

Our personal and professional lives have blurred, with the unprecedented shift to remote and hybrid work. As work was pushed…

With deeper smartphone penetration, increased use of social media apps, and digitisation, consumers expect brands to be accessible anytime, anywhere.…

Flytxt announced that its Flytxt CLTV AI for CX solution is now available on SAP® Store and is part of…